Shipping Information
At Brunner, we’re committed to getting your outdoor and camping gear to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order has shipped.
Note: We ship worldwide, with the exception of some Asian countries and remote areas. Please contact us at [email protected] if you have questions about shipping to your location.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange policy.
Return Terms & Conditions
- You have 15 days from the date of receipt to request a return or exchange
- Products must be in original condition – unused, with all tags and packaging intact
- Original order number or proof of purchase is required
- Return shipping costs are the customer’s responsibility, unless the product is defective
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Products from the Bagno (Bath) category
- Products from the Brandine Mare (Beach Cots) category if opened or used
- Used products from the Caldo e Freddo (Hot & Cold – thermal containers) category
Return Process
- Request Authorization: Email [email protected] with the completed return request form (template provided below)
- Receive Confirmation: You’ll get an email with your Return Merchandise Authorization (RMA) number and shipping instructions
- Package Carefully: Include all original accessories and documentation
- Ship Your Return: Send the package to the address provided in your authorization email
- Receive Refund/Exchange: Once we receive and verify your return, we’ll process your refund or ship your exchange
Refund Information
- Refunds are processed within 5-7 business days of receiving your return
- Refunds are issued to the original payment method:
- Credit cards (Visa, MasterCard, JCB): Refund appears within 1-2 billing cycles
- PayPal: Refund is immediate
- Original shipping costs are non-refundable unless the return is due to our error
Exchange Information
To exchange an item:
- Follow the standard return process above
- Specify in your request that you want an exchange and indicate the alternative product
- If the new product costs more, you’ll pay the difference
- If the new product costs less, we’ll refund the difference
We’ll ship your new product as soon as we receive and verify your return.
Defective or Damaged Items
If you receive a defective or damaged product:
- Contact us immediately at [email protected]
- Provide your order number and photos of the damage/defect
- We’ll replace the product or issue a full refund
For defective items, return shipping costs are our responsibility.
Return Address
After receiving return authorization, send your package to:
Brunner ResiIncrocio Gentile 1
Borgo Giacinto terme
IT 19409
Italia
Important: Please do not send returns without prior authorization. Unauthorized returns may not be accepted.
Questions?
For any questions about our shipping or return policy, don’t hesitate to contact us:
- Email: [email protected]
- Customer Service Hours: Monday-Friday, 9:00-17:00 CET
Return/Exchange Request Form Template
Subject: Richiesta reso/cambio – Ordine #[order number]
Email to: [email protected]
Text:
Gentile team Brunner,
Desidero richiedere un reso/cambio per il seguente ordine:
Numero ordine: [insert]
Data ordine: [insert]
Prodotto/i da restituire:
In offerta!
Casalingo
Il prezzo originale era: 133,65 €.93,56 €Il prezzo attuale è: 93,56 €.Motivo del reso/cambio: [insert reason]
Richiedo:
⬜ Rimborso
⬜ Cambio con [specificare prodotto alternativo]
Allego foto del prodotto (se applicabile) e confermo che il prodotto è in condizioni originali, non utilizzato e con imballaggio intatto.
Attendo vostre istruzioni per procedere.
Cordiali saluti,
[Your full name] [Your email address] [Your phone number]
